FREQUENTLY ASKED QUESTIONS
- What if I registered but I cannot sign up for volunteer projects?
- What if I've forgotten my password?
- How do I change my password and/or email address?
- What if I have questions about a project and want them answered before I sign up?
- What if a project I want to sign up for is full? Can I get on a wait list?
- How do I remove myself from a project I don't wish to or cannot attend?
- Are minors able to volunteer? What is LA Works' policy regarding minors?
- How do I create a volunteer team?
- How do I sign my volunteer team up for a project?
- How do I update which team members will participate in individual projects my team is signed up for?
- How do I update my team information and invite new team members?
- Can I bring along a friend or family member without them signing up or being part of a volunteer team?
What if I registered but I cannot sign up for volunteer projects?
After you register, you will be sent an email with an activation link. You must click on this link to activate your account and be able to sign up for projects. If for some reason you did not receive this email or accidentally deleted it, call the L.A. Works office at (323) 224-6510 and we can activate your account over the phone. Be sure a spam filter isn't preventing you from receiving email from @laworks.com addresses.
If you have already activated your account, make sure that you log-in using the email address and password that you used to register.
What if I've forgotten my password?
When you first created your account you were asked to pick a password. If you've forgotten yours, go to the Member Center and look for the "Forget Your Password?" section. Enter the email address associated with your account, and then click "Email Me My Password Now." Your password will be reset and mailed to you. You can then return to the Member Center and log-in with the new password. Once you are logged-in you can then change your password (see question below)
How do I change my password and/or email address?
After you login click the "Personal Information" tab in the upper right-hand corner and then click the "Email & Password" link. Make your changes and then click the "Update Information" button in the center of the screen.
What if I have questions about a project and want them answered before I sign up?
On each project description page the name of the project leader and a link to his/her email is located at the bottom of the page. Email your question(s) directly to the project leader. If you do not hear back within 2-3 days please contact Gilbert Gonzales.
What if a project I want to sign up for is full? Can I get on a wait list?
If a project occurrence is full and you'd like to be added to a wait list, email the Project leader (see the question above), and let him/her know that you would like to attend if space opens up. They will email you if there are last minute cancellations and they are able to add you into the project.
How Do I remove myself from a project I don't wish to or cannot attend?
Go to the Member Center, click on the "My Projects" tab and then click "Remove Me" from any projects you are unable to attend. Please do this as early as possible so that your volunteer slot becomes available for other volunteers to fill.
Are minors able to volunteer? What is LA Works' policy regarding minors?
While L.A. Works projects are always suitable for volunteers age 18 and older, many of our projects are also open to minors. The description page of each project will state the age requirement. If a project is open to minors, then they will need to bring and have signed by a parent/guardian a Volunteer Agreement & Release For Minors Form in order to volunteer. Minors under 13 years of age will also need to be accompanied at the volunteer project by a parent/guardian.
To search for age-appropriate projects for minors, go to Search Opportunities and use the age parameter.
Children under the age of 13 are unable to sign-up for projects on the website (federal law prohibits this). Because of this, if you would like to bring children under the age of 13 to volunteer then you must sign yourself up for the project, and then email the project leader to tell them the names and ages of any children under the age of 13 you wish to bring along. OR you can form a family team and sign up your children as team members.
How do I create a volunteer team?
If you have a group of people who want to volunteer together for projects — family, friends, colleagues — then you should create a volunteer team. A team can be as small as two people (i.e., parent and child) or can be larger for corporations, civic groups, youth groups and places of worship. Every team that is formed will have a designated team captain (usually the person creating the volunteer team). The team section of the L.A. Works website makes it easy for the team captain to invite people to join the team, sign the team up for projects, manage team participation at projects and communicate with team members (see questions below for additional information). To create a volunteer team, follow these steps:
- Go to the Member Center and log-in. If you're not already registered, you will need to register as an L.A. Works volunteer first.
- Once logged in, click on the "Create a Volunteering Team" tab.
- You will be prompted to give your team a name, a brief description, and decide whether the team is private and by invitation only OR is open for the general public to join, making it easy for others to join your team.
- You will then be able to add members to your volunteer team by providing their full name and either an email address or phone number. (Our system only allows for an email address to be used once — you will not be able to use the same email address for multiple members of your team.)
- Be sure to click the "Finish" button at the end. If you do not click "Finish", your invitations will not be sent and all the information will be lost.
After you create a team, the system will automatically send an email invitation to join your team to all the people you have invited. To join the team, individual team members simply need to click the link provided in the e-mail to confirm their team membership. A team member may decide to remove themselves from the team at any time.
How do I sign my volunteer team up for a project?
If you are designated as a team captain of a volunteer team, you will have the option to sign your team up for projects as an alternative to signing up as an individual volunteer. To sign your team up, follow the steps below:
- Login and locate the project you are interested in, Then click "Sign My Team Up."
- You will then be taken to a page where you can select which individual team members will be participating in that project. You will be able to sign up team members for the project whether they have confirmed your invitation or are still in invited status.
Confirmed team members will receive email reminders about projects you've signed them up for and will be able to remove themselves from projects if they cannot attend. It is your responsibility as the team captain to communicate with team members who are still in invited status and to ensure they know all the project details. Please email them personally to verify that they will attend the project, and if they are unable to attend, you must take the responsibility of removing them from your list of team members who are attending the project (see the next question below).
How do I update which team members will participate in individual projects my team is signed up for?
Go to the Member Center and then click the "Manage Team" tab. Make your updates (marking who will and will not participate in the project) and then click "Update Team Signup" at the bottom of the page.
How do I update my team information and invite new team members?
Go to the Member Center and click the "My Teams" tab. Then click on your team name to modify the team information and invite new members. When you are done, click "Finish" to save your changes.
Can I bring along a friend or family member without them signing up or being part of a volunteer team?
No. All volunteers must either be registered and have signed up for the project occurrence as an individual volunteer or be a member of a volunteer team that is signed up for the project occurrence. This is necessary so that our project leaders can appropriately prepare for the project and so that our tracking of volunteer participation remains accurate.
Other Questions
If you have any further questions please e-mail info@laworks.com.
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